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Interactive patient care can lead to shorter, safer, and more satisfying stays

At Kaiser Permanente’s newest hospitals, the Interactive Patient Care (IPC) system is empowering patients to take more control of their hospital room environment. By putting educational videos and personalized action plans at patients’ fingertips, IPC is helping to decrease readmission rates and get patients home faster.

Reducing readmission and improving outcomes with IPC technology

Through the IPC system, Kaiser Permanente aims to reduce readmission rates by showing patients how to care for their condition through instructional videos and action plans. The system also enables patients to prepare for discharge — a critical component for avoiding unnecessary delays that can extend a patient’s stay.

A system that gets results

If a patient suffers a serious fall in the hospital, it can delay discharge more than six days. Clinician-“prescribed” educational videos have been particularly effective in this area, helping to educate, empower, and protect patients. Some studies have shown that IPC videos can help decrease fall rates by up to 66 percent, improving patient outcomes and shortening stays.1

Hands-on testing

Extensive research and user testing at Kaiser Permanente’s Garfield Innovation Center paved the way for the success of the IPC system. The team invited Kaiser Permanente members with varying degrees of tech savviness to visit the center, lie down in mock hospital beds, and interact with devices and screens. Their feedback helped shape the design, making interfaces more user-friendly and effective.

Building on early success

The IPC system was then tested at Kaiser Permanente’s Panorama City Medical Center in California. In that pilot program:2

  • reduced cardiac and pneumonia readmission rates by 12%
  • increased the percentage of patients who understood their condition from under 70% to over 80% in 2010
  • increased the percentage of patients who were satisfied with their hospital experience from 80% in 2008 to 90% in 2010

Innovating today for better care tomorrow

Following the successful pilot program, the system has been installed in new hospitals throughout our Northern California, Southern California, and Northwest regions — with Hawaii looking to implement it in the near future. So far, IPC has been used by 99 percent of patients who have access to it.3

Along with spreading the technology to more facilities, we’re looking at ways to make the IPC experience even better. Planned future improvements include:

  • creating more language options
  • allowing patients to access content after discharge
  • enhancing integration with our electronic health record, Kaiser Permanente HealthConnect®

To see how Kaiser Permanente is imagining the future of health care, visit the Garfield Innovation Center website.

“I have truly enjoyed my initial recovery here — the room with its new amenities, especially the TV/Web/Wi-Fi combination. This is the best hospital that I have stayed in.”

– Kaiser Permanente member, using the IPC system’s built-in feedback section


1 “Hospital Adjusted Expenses per Inpatient Day,” The Kaiser Family Foundation, 2013. The Kaiser Family Foundation is a nonprofit, private organization not affiliated with Kaiser Permanente.
2 “Conditions With the Largest Number of Adult Hospital Readmissions by Payer,” Agency for Healthcare Research and Quality, April 2014.
3 “The No-Fall Zone,” Hospitals & Health Networks, June 1, 2013.
4 “Outcomes,” GetWellNetwork,, accessed July 28, 2015.
5 “Case Study: Kaiser Panorama City Hospital,” Telehealth Services,, 2011.
6 Serene Lau, “Can TV Be Good for You? Yes, if You’re a Patient at a New KP Hospital,” InsideKP, March 25, 2015.